What Are the Benefits of Service Level Management?
Every business takes on Service Level Management (SLM) differently. There are some standard best practices that can be used as a guide. This includes: listing the services provided as well as what is not, to avoid misinterpretation and assumptions made by either party identifying performance metrics, which include a definition and method for measurement, as well as the expected turnaround time; establishing responsibilities and escalation procedures, and negotiating the tradeoffs between service costs and costs.
SLM also ensures that everyone is on one page to ensure that departments don’t fight over who is responsible for what. This is especially crucial if you work with outside vendors. Documenting SLAs can help prevent miscommunications that can lead you to late delivery dates bad metrics, and unhappy clients.
Additionally, SLM can help you keep your business agile by reviewing and evaluating your services and service levels. It is then possible to make changes quickly when the need arises.
It could also help you improve the quality of your service so you can meet or even exceed your desired goals. For instance, you might, want to increase the speed of your website. It is possible that you will not see any improvements if you go over an amount.
SLAs can be a huge attraction for prospective customers, because they give a clear picture of what their investment in your service will be. A dedicated team for SLM is a great idea as it ensures that their efforts are not overlooked or forgotten after an agreement is signed.
